SaluSpa Pump Recall: Is Yours Affected & What to Do
In September 2024, Bestway and the U.S. Consumer Product Safety Commission (CPSC) recalled about 866,000 AirJet and HydroJet spa pumps (recall 24-359) sold with SaluSpa, Coleman and Hydro-Force spas from May 2021 to May 2024: they can overheat and the plastic housing can ignite. Check the model number on your pump’s label. If it’s one of the nine recalled numbers, stop using it and contact Bestway for a free replacement pump or a refund ($100 AirJet, $189 HydroJet).
The official notices stop at the part numbers. This page covers what owners ask next, plus one disclosure: the Bestway manual I use as the reference for most of this site lists its own pump under a recalled number.
What was recalled, and why?
| Recall at a glance | Details |
|---|---|
| Recall | CPSC recall 24-359, announced September 12, 2024 |
| Products | About 866,000 Bestway AirJet and HydroJet spa pumps, sold on their own or packaged with SaluSpa, Coleman and Hydro-Force inflatable spa liners |
| Hazard | The pumps “can overheat causing the plastic housing to ignite, posing a fire hazard” |
| Incidents | At least three fires reported, including a January 2024 house fire in Kansas City, Missouri, that resulted in a death, and another with significant property damage; seven more incidents under investigation, with no injuries reported |
| Sold | May 2021 through May 2024, packaged with spa liners (about $400-$790 for the spa set), in stores nationwide and online (Bestway USA, Amazon, Costco, Walmart, Sam’s Club, QVC, RuralKing, Spreetail) |
| Remedy | Stop using the pump; free replacement pump or a refund of $100 (AirJet) or $189 (HydroJet) |
| Contact | Bestway at 888-943-2396, 8 a.m. to 5 p.m. ET, Monday to Friday |
Source: the CPSC recall notice. Two details people miss: the recall is defined by the pump’s model number, not by the spa’s name or the store, and it covers the pump only, not the inflatable liner.
Is my SaluSpa pump recalled? (the 2-minute check)
- Switch the pump off, unplug it and find the label. Per the CPSC, “Bestway” and the model number are printed on the label on the side or back of the spa pump.
- Compare the model number with the nine below.
- Can’t read it, or not sure? Use the “Identify Your Model” button on Bestway’s recall page, or call Bestway.
The nine recalled pump model numbers
The CPSC says the recall only includes these:
- P05332
- P05339
- P05711
- P05807
- P07000
- P07001
- P05511
- P07034
- P07572
They all start with “P0”. A spa model number such as 60030 (the Milan) is not a pump number, so it doesn’t settle anything either way.
“I only know my spa’s name”
Home Depot’s recall poster for these pumps lists the spa packages it sold with recalled pumps, including:
Aruba · Boracay · Cancun · Coleman SaluSpa 4-person · Hawaii · Helsinki · Honolulu · Miami · Milan AirJet Plus · Napa · Salsa · Santorini HydroJet Pro · Sicily · St. Moritz · Zurich
Treat that as a nudge, not a verdict: it’s one retailer’s list. A spa that isn’t on it can still have a recalled pump (pumps were also sold separately and elsewhere), and one that is may have been bought outside the sales window or had its pump replaced. The label decides.
What our reference manual shows
Our Vancouver/Milan manual lists the pump as P05339, a recalled number; always check the P-number on your pump’s label.
That manual is Bestway’s SaluSpa AirJet Plus owner’s manual (pump S100205, Vancouver 60028 and Milan 60030): in both parts diagrams, part 02, the pump unit, is P05339. It doesn’t prove your Vancouver or Milan still has that pump, since pumps get replaced. It’s why every pump article here now opens with a recall check.
My pump is on the list: what now?
- Stop using it. The CPSC’s instruction is to “immediately stop using” the recalled pumps. Switch it off and unplug it at the GFCI plug.
- Register with Bestway. On its recall page you click “Identify Your Model”, upload an image of your product, complete the registration and choose a free replacement pump or a refund. Bestway says replacements and refunds “will only be sent after Bestway’s receipt and validation of recalled products,” so follow its instructions on what it needs from you. Phone: 888-943-2396, weekdays 8 a.m. to 5 p.m. ET.
- Keep a paper trail (my suggestion, not a published requirement): photos of the label, your receipt, the registration confirmation. Don’t throw the old pump away before you know what Bestway wants done with it.
- Decide what to do with the water (next section).
Replacement or refund? Your call, and I won’t steer you: a pump from Bestway, or a fixed $100 (AirJet) / $189 (HydroJet).
Do I need to drain the spa while I wait?
The official notices don’t answer this one, so here’s my reasoning from the manual. It’s reasoning, not a Bestway instruction:
- The pump unit is your heater, filter pump and freeze protection. Switched off, the water isn’t heated, filtered or protected.
- Cold weather: the manual says the heater must always be on when it’s below 42.8°F (6°C) outside, and for long absences with that risk Bestway “strongly suggest[s] disassembling the spa and storing it.” A full tub with a pump you can’t use can’t follow either rule.
- Water quality: the manual says the water “should be changed every 3 days if there is no chemical treatment,” and with the pump off nothing is filtered.
So my recommendation: unless the replacement is already in your hands, drain the tub, dry it and pack it away. In freezing weather, don’t leave it full without a working pump (why no power means no freeze protection). To disconnect the pump from a tub that still holds water, the S100205 manual has you insert the stopper caps in the spa ports first so the water can’t escape.
The one step that changes: drying. The manual recommends using the pump to blow-dry the spa, pump and pipes before storage. With a recalled pump, don’t: dry everything without running it. If you follow my winterizing and storage guide, skip its “blow out the lines with the pump” step for a recalled pump.
Can I keep using it until the replacement arrives?
No. The CPSC says to stop using recalled pumps immediately, with no exception for careful use or “just running the filter.” I haven’t found a published delivery timeline, so ask Bestway when you register.
Setting up the replacement pump: what’s the same, what changes
Bestway’s recall page doesn’t say which pump model it ships as a replacement. So rule number one: the manual that comes with your new pump is the one that counts.
What the S100205 manual says about connecting a pump
Verified for the S100205 only; your new pump’s manual may differ. Use it as a checklist of things to look for:
- Stopper caps go in the spa ports while you connect or disconnect the pump, and both come out before heating or filtering. Forgetting them is one of the manual’s listed causes of the no-flow error.
- Seals must be inside the pump adapters, seated correctly and undamaged. Hand-tighten the adapters; tighten further only if it leaks.
- Level: if the pump’s adapters don’t line up with the spa’s, raise the pump with wood or another type of insulated material.
- GFCI test before each use: plug in (indicator red), press TEST (off), press RESET (red, ready). If the test fails, don’t use the pump.
- Straight into a grounded outlet, with no extension lead or multi-plug adapter.
- Water between the MIN and MAX marks, and never run the pump on an empty spa.
Will the error codes be the same?
Not necessarily. The S100205 manual’s table runs E01-E05, E08 and E15 (the Wi-Fi alarm). Bestway’s own error-code article (December 28, 2023) lists codes that aren’t in that manual:
| Code | What Bestway says it means |
|---|---|
| E18 | Electricity has been detected from the grounding wire |
| GCF | The ground connection has failed |
Both are grounding alarms: see what GCF and E18 mean and what to do safely.
So don’t read a new pump’s codes off the old table. My SaluSpa error codes guide covers the S100205 set; your new manual covers the rest.
Problems in the first week
- A flow error right after the swap (E02 on the S100205): the manual’s listed causes include stopper caps left in and a dirty or blocked filter; owners also report an over-tightened filter housing or air trapped after refilling. The E02 checklist works through it in order.
- E18, GCF, or a GFCI that fails its test: stop. The manual says a failed GFCI test means there is a ground current flowing, “indicating the possibility of an electrical shock,” and to disconnect the power until the fault has been identified and corrected. No workarounds: have a qualified electrician check the outlet and circuit, and contact Bestway support.
- What owners report: some owners report problems with their replacement pump that they never had with the old one, including a “GCF” signal error. It’s a small number of reports, but reason enough to run the GFCI test and read the new manual rather than assume.
- Louder than the old one? Some owners ask. If yours sounds wrong rather than just different, switch it off and ask Bestway.
The class-action settlement, in one paragraph
Separate from the safety recall, there’s a proposed class-action settlement: Armstrong et al. v. Bestway (USA) Inc., Case No. 2:24-cv-02812-DMF. According to the official settlement website, the deadline to file a claim, exclude yourself or object is October 5, 2026, and the final approval hearing is set for November 4, 2026, so it isn’t final yet. The site also says that if you still have one of the affected pumps, you must first participate in the CPSC recall to receive settlement benefits. I’m not a lawyer and this isn’t legal advice: read the official notice at spapumpclassactionsettlement.com.
Buying a used or third-party pump? Check the label first
Some sellers advertise pumps as “not part of the recall.” Check it yourself: compare the label’s P-number with the list above before you pay. The S100205 manual adds a warning: if you replace the pump, “be sure that the flow rates are compatible” with the spa’s suction fittings. My advice: match your exact part number or confirm with Bestway; look-alike pumps aren’t always interchangeable.
Safety habits that matter more after this recall
The recall is about overheating, so these S100205 manual habits deserve more attention than they used to get:
- Keep the pump out of direct sun. Its thermal cut-out trips when the ambient temperature is over 122°F (50°C) or the pump sits directly in the sunshine.
- No extension leads or multi-plug adapters (they can make the plug overheat), don’t bury the cord, and don’t use the spa if the plug or socket is damaged.
- Don’t wrap or box in the pump unit. The manual doesn’t mention enclosures, so this one is my reasoning: it’s a heater with a thermal cut-out, and this recall is about overheating. What to insulate instead: how to insulate an inflatable hot tub.
- Burning smell, unusual heat or deformed plastic on the pump? If you can safely reach the plug, switch it off and unplug it, stop using it and contact Bestway. That’s my safety advice, not a manual quote. If there’s smoke or fire, get away from it and call 911.
FAQ
Does the recall cover the spa liner? No. The CPSC says the recall only includes pumps with the nine model numbers; the liners are just what they were sold with.
I bought my spa after May 2024. Am I covered? The CPSC’s sales window is May 2021 through May 2024. Check the label anyway: if it shows one of the nine numbers, contact Bestway and let them tell you.
Is my Intex PureSpa part of this recall? No. It covers only Bestway AirJet and HydroJet pumps.
Where do I report a problem with my pump? Start with Bestway’s recall line (888-943-2396). If you run into trouble getting the remedy, or Bestway isn’t responding, the CPSC’s recall notice points you to its Recall Complaint form for exactly that.
Been through the recall already? Tell me which pump Bestway sent and how the swap went. Real owner reports keep this page useful for the next rookie.